Privacy Policy & SMS Terms and Conditions

At Alliance Care 360, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and protect information provided through our website, communications, and services—including text message (SMS) communications.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

🔐 Information We Collect

1. Personally Identifiable Information (PII)

We may collect personal information you voluntarily provide when you:

  • Fill out contact or appointment forms

  • Subscribe to updates or newsletters

  • Request services or information

Examples of PII include: your name, email address, phone number, mailing address, and any other information you submit through our forms.

2. Non-Personally Identifiable Information (Non-PII)

We may automatically collect technical data, such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent

  • Referring website or search engine

This helps us analyze trends, improve user experience, and optimize website performance.

📲 SMS Terms and Conditions

By providing your phone number, you consent to receive text message (SMS) notifications from Alliance Care 360 for the purpose of:

  • Appointment confirmations and reminders

  • Lab result availability notifications

  • Patient portal registration assistance

  • Health service follow-up and care coordination

Key points:

  • Message frequency varies by service activity

  • Message and data rates may apply based on your mobile plan

  • You may opt out at any time by replying STOP

  • Reply HELP for assistance

We do not use SMS messages for marketing unless you give explicit consent.

🔎 How We Use Your Information

Alliance Care 360 uses the data we collect to:

  • Respond to inquiries or service requests

  • Confirm and manage appointments

  • Deliver secure lab result notifications

  • Improve site navigation, functionality, and services

  • Comply with legal and healthcare regulations

We do not sell, rent, or trade your personal information.

🍪 Use of Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality

  • Track visitor behavior and analytics

  • Remember returning users

You can disable cookies in your browser settings; however, doing so may limit functionality on some pages.

🔧 Third-Party Services

We may use secure third-party tools (e.g., Google Analytics, scheduling widgets) to support website features and performance. These partners are bound by confidentiality agreements and use your data only as directed by Alliance Care 360.

🔒 Data Security

We maintain administrative, technical, and physical safeguards to protect your personal information. While we follow industry standards to secure data, no system is 100% immune to breaches. For sensitive issues, we recommend contacting us by phone.

🧾 Your Rights and Choices

You may request to:

  • Access or correct your personal data

  • Opt out of emails or text communications

  • Request deletion of stored information, where applicable

To make any such request, please contact us at:
📧 info@alliancecare360.com
📞 1-312-808-1044

🏥 HIPAA Compliance

If you are a patient or submit protected health information (PHI), please refer to our Notice of Privacy Practices for HIPAA compliance details.

🔁 Changes to This Policy

We may update this Privacy Policy and SMS Terms periodically. Changes will be posted on this page with the updated effective date. Continued use of our site or services implies acceptance of these updates.

📬 Contact Us

If you have questions about this policy or how your information is handled:

Alliance Care 360
📞 Phone: 1-312-808-1044
📧 Email: info@alliancecare360.com
🌐 Website: www.alliancecare360.org